01
The agreement
Your booking is with Halden, Lisbon. It becomes binding when we confirm it in writing and your deposit clears — not when you send the form.
Legal
Terms of Service
Last updated — 7 September 2026
These terms apply when you book a journey with us. They are written to be understood on one reading. Booking means you accept them, so they are worth five minutes of your time.
02
Deposit and balance
A deposit of 25% holds your place. The balance falls due 60 days before departure. Bookings made inside 60 days are paid in full at the time of booking. Prices are quoted in EUR and exclude international flights unless we say otherwise.
03
What the price includes
Guiding, the accommodation listed, ground transport on the itinerary, permits, and the meals named in the journey description. It does not include flights, travel insurance, visas, tips, or anything the itinerary calls optional.
04
If you change your plans
Name changes are free until 30 days before departure. Moving to another departure is possible if we can fill your place. If we cannot, it counts as a cancellation.
05
If you cancel
More than 90 days before departure: we keep the deposit. Between 90 and 60 days: 50% of the total. Fewer than 60 days: no refund. This is exactly why we insist on insurance.
06
If we change or cancel
Weather, access and safety decide more than we do. If we cancel before departure you choose a full refund or a credit valid for 24 months. If we shorten a journey once it has begun, we refund the unused part of the ground cost. Flights you booked separately are not ours to refund.
07
Insurance is not optional
You must hold travel insurance covering cancellation, medical treatment, evacuation and repatriation for the terrain involved. We ask for the policy number before departure and can refuse to start without it.
08
On the ground
The guide has the final word on route, timing and turning back. Following that judgement is a condition of travelling with us. Remote places carry risk that no amount of planning removes, and you accept that risk when you book.
